FAQ

How long does it take for my order to be completed?

It usually takes about 7 to 10 working days after proof approval to complete your order. Jobs with special folding, foil stamping, die cutting, perforations, numbering, etc. may take up to two weeks longer. Communication is key! Please let us know when you need your job completed, and we will do what we can to accommodate your schedule.

I need my job ASAP! Can you put a rush on it?

Yes, we can. An additional rush charge may apply.

How do I place an order?

Place an order by completing the Order and Quote Form Request online, emailing us, or giving us a call at 360-452-1381 or 800-535-9204. Let us know what you’re looking for and we’ll get the order process started. You can email us any files or drop them by the shop on a flash drive or CD. If emailing files, be sure that they are high enough quality for print. Some email programs automatically shrink down the size of attachments. You can also submit large files to our Art Department by using free online services such as DropBox or Hightail.

How much will it cost to print or design …?

The cost of printing a job is determined by several factors – type of job, quantity, ink colors, method of printing, complexity, whether there is any special cutting or bindery involved, etc. It is best for you to contact us about your job so we can provide you a quote. We will work to provide you a quote as quickly as possible, however, more complex jobs may take us longer as we gather information for how to best print your job. Since we are a commercial print shop, price breaks often occur at large quantities (ex: 250 / 500 / 1000).

Our shop’s design rate starts at $60/hour. Complex design work (such as logos) is charged at $80/hour. New jobs and changes to previous orders have a minimum $25 design/art/setup fee. Most print jobs that people bring in fall within the $25 minimum. However, intensive design jobs, such as logo designs, posters and brochures, may take longer due to the amount of design work that these projects require when starting from scratch. Other factors such as the number of initial designs and the amount of revisions will also impact the design time and cost. Should you order this same job in the future without any changes, that $25 setup fee would be waived.

How will I receive my proof?

We typically email a PDF of the artwork for approval. Email proofs provide for fast, efficient communication between designers and customers. Alternatively, we can fax proofs as well.

Why do I need to approve a proof?

A proof is a simulation of the final document’s appearance before printing that shows the final color, layout and text to ensure that your job prints the way you expect it to. Inspection and approval is your responsibility. Once you have signed off, your proof serves as our reference to match the color and layout of your project. Don’t forget to spell check. Even when you supply a file, sometimes we have to re-typeset the document so that it will print properly on our equipment. While we regret making errors, they can happen, so be sure to look over documents you submitted as well. We are not responsible for spelling or grammatical errors.

I'm submitting my own artwork. Why do you prefer I send a PDF?

A PDF (portable document format) provides a reliable digital master for streamlined printing, smoother communication between customers and print houses, faster production, fewer errors, and higher quality output. When you submit your file as a PDF, all elements of the document are within a single, self-contained file. Adobe PDF documents can be viewed exactly as they are intended to print. PDF files are generally smaller than the original files, so they can usually be e-mailed.

Please note that making changes to PDFs can be more difficult than making changes to native files. So if you want us to make changes to a PDF you have already created, those changes may need to be completed on your end. For more information about submitting files, view our Digital File Tips.

Can I submit my file created in Adobe InDesign, Illustrator or Photoshop?

We are running Adobe InDesign 5.5, Photoshop 5.1 and Illustrator 5.1 on Macs. If you are sending us native files in these formats but using a newer version of the software, be sure to save it as a version compatible with a lower version. Also be sure to embed or outline fonts and also include links. InDesign provides an easy way to “Package” files found under File > Package.

What about files created in Microsoft Word and Publisher?

While we can work with Word and Publisher files, we frequently run into font, system and version problems. The file you submit might not appear the same on our computers, which could lead to layout and design errors. These kinds of problems are why we still email proofs. For maximum compatibility, export Word and Publisher files as Press Quality PDFs. Both programs offer saving options that allow you to export PDFs.

What is the difference between full color and spot color?

Full-Color (also known as 4-color or process color) is composed of four distinct printers ink colors - Cyan, Magenta, Yellow and Key (Black) - and is commonly referred to as CMYK. Full color is achieved when all four colors are laid down on top of each other, in order, as they pass through the press–when combined, process colors can produce a wide range of colors.

Spot Colors are generated by printing inks that are a specific color and are laid down in a single pass through the press. Printing professionals frequently use Pantone Matching System (PMS) colors. Spot colors are used when color match is specific or critical.

Digital printers reproduce in CMYK. However, CMYK colors do not always generate a good reproduction of spot colors.

cmyk vs spot

What do you mean by "digital printing?"

Digital printing is what you would think of as a color printer - as opposed to a traditional press run. Digital printers reproduce in CMYK. However, CMYK colors do not always generate a good reproduction of spot colors. Sometimes the differences can hardly be noticed. However, certain spot colors, especially blues, greens and gold, appear muddy or “off” when reproduced in CMYK. Additionally, colors as they appear on a computer screen do not always reproduce accurately in print. Computer monitors have a larger color gamut than printing, which is why a computer can display a million more colors than what can be achieved with printing.

Digital printing is a quick and cost effective printing solution, especially when it comes to producing small quantities or when you want a full-color product. However, the colors can vary between runs. This can be due to a number of factors outside of our control, including the temperature in the room, how much the printer has been running that day, how long the toner cartridges have been in the printer, paper type, etc. We will do our best to produce a product that matches the on-screen color simulation and previously printed jobs, but unfortunately we cannot guarantee color match on digitally printed jobs.

How do I check the status of my order?

Send us an email or call us at 360-452-1381 or 800-535-9204. We will keep you apprised of what is happening with your order.